Shipping & Returns

Free shipping within Australia over $99, a 100-night trial, and returns we pay for. Here are the specifics.

Shipping within Australia

• Free standard shipping on all orders over $99.
• Orders under $99 have a flat shipping fee calculated at checkout.
• Same-day dispatch on orders placed before 2pm AEST on business days. Orders after that go out the next business day.
• Most Australian orders arrive in 3–6 business days.
• You'll get a tracking link by email the moment your parcel leaves us.

International shipping

• We ship worldwide. Delivery is typically 7–13 business days.
• International shipping costs are calculated at checkout by destination and weight.
• Duties and import taxes are the responsibility of the recipient. We don't collect them upfront and we can't predict them.
• Prices are in Australian dollars. Your bank or card provider converts at its own rate.

What if my order is late?

Check the tracking link first — most delays are a day or two at a sorting facility. If the tracking hasn't moved in three business days, email us with your order number and we'll chase it with the carrier ourselves. If it's genuinely lost, we replace it. You don't need to argue with a courier.

The 100-night trial

Use your Hushfern product for up to 100 nights. If it doesn't make life easier in your house, return it for a full refund.

• No restocking fees.
• No justification required. "It wasn't right for us" is a complete reason.
• Return postage covered in Australia. We'll send you a prepaid label.
• Outside Australia, we refund the full purchase price; the cost of return postage is yours.

To start a return, email info@hushfern.com with your order number. We'll reply within one business day with instructions.

Returns for change of mind

Within the 100-night trial window, change of mind is covered on the same terms — full refund, return postage covered in Australia. We ask only that the product is complete and reasonably clean, because we donate returned units where it's safe to do so.

Faulty or damaged on arrival

Email us a photo and your order number. We'll send a replacement immediately — we don't wait for the faulty unit to come back first. This sits alongside your rights under the Australian Consumer Law, which are not affected by anything on this page.

Warranty

24 months from the date of purchase covering the motor, battery and charging. If it fails in normal use, we replace it. It does not cover physical damage from drops, water ingress through the charging port, or normal blade wear.